ALARM MONITORING OPTIONS EXPLAINED
The monitoring option you choose for your alarm is an important decision for the security of your premises. At Guardian we offer three main levels of monitoring and specify to our potential customers, be they home alarm systems or security systems for businesses, the one we believe is most appropriate for them.
In reality we offer more than three options but the others are rarely used and are for higher grade systems than the average. There are also different products that offer exactly the same cover but are made by alternative manufacturers. 25 years in the industry has led us the use the ones below but if a potential customer had a specific request we can always accommodate it.
Below is our appraisal of the three main options we offer. Each has positives and negatives which we try to address.
Option A – Automated teledialler: Friends and Family
An automatic dialler in the control panel calls your keyholders (nominated friends and family who can respond in the event the alarm goes off) in sequence until it gets a response. The keyholder must acknowledge the call by pressing a specified number on their keypad. The dialler will attempt each keyholder 3 times and then, if it still has no response, it will stop.
Points to note:
This system relies solely on your existing land line in order to raise the response. If your existing home telephone line is disabled in any way, either deliberately or even when blocked by an incoming call, no information can be sent to your keyholders. The system also relies on one of your nominated keyholders being available and answering the call within the specified number of attempts. If they are not then there will be no response.
Option B – Digital communicator: Friends and Family and/or Police
In the event of an activation a digital communicator will automatically call our NSI approved Alarm Receiving Centre (“ARC”). This guarantees a 24hr a day, 365 day a year response from an operator in the centre. When they receive an alert the ARC will work continuously to try and contact either the owner of the system or their nominated keyholders until they get a response. This system can also be designed to call the Police.
Points to note:
This system relies solely on your existing land line in order to raise the response. If your existing home telephone line is disabled in any way, either deliberately or even when blocked by an incoming call, no information can be sent to the ARC for notification to your keyholders.
Option C –BT Redcare Secure: Friends and Family and/or Police
The BT Redcare Secure monitoring option also uses our NSI approved Alarm Receiving Centre (“ARC”). This solution offers dual communication to the ARC as it has an in-built SIM card allowing mobile communication. The alarm communicates primarily through the SIM card and then falls back on an existing phone line in the event the SIM fails. This system can also be designed to call the Police.
Points to note:
In our opinion this system offers the best protection. There are other methods of offering this level of security but they require dedicated phone lines with all the associated costs and a higher monthly charge. We believe this option offers top protection and the best value for money.
As mentioned at the beginning of the article, there are further options available to those with Picasso’s hanging on the wall or jewellers with a safe full of precious gems. If you would like any information on any monitoring option not covered or have any further questions please don’t hesitate to contact us.
We write these articles for you so please let us know what you think by posting a comment below. We hope it was helpful.