Frequently Asked Questions

We know that you’re here for answers. Our team have answered some of the more common questions that we get asked.

Providing you with peace of mind

We understand that you may not have a clue about home or business security, that is why we’re here to help! Our team have answered some of the more common questions that we get asked to provide you with peace of mind.

A third of Britons ignore a ringing burglar alarm according to a report by Zurich Insurance and the BBC. Coupled with that, current noise regulations state that your burglar alarm can only sound for a maximum of 20 minutes. Monitored systems are never ignored. All activations are acted on by our NSI Gold Alarm Receiving Centre who will call your appointed keyholders and if applicable the Police.

Here’s what NSI themselves have to say. “Before we accept a company they must be able to prove that it has been trading successfully and with this in mind, we also examine each applicant company’s accounts. We also ensure that company personnel, including engineers that may visit your premises, are security vetted.” Our NSI status can also lead to a significant reduction in your insurance premium.

Absolutely! We can take over the maintenance of all systems for all types of security systems that include: CCTV, intruder alarms, access control, intercoms and fire systems to name but a few. If you would like to know more about what systems we maintain, or would like a price, give us a call.

On the whole, we work to a 2-3 week lead time but if you’re desperate we will squeeze you in!

All our systems come with a one year guarantee.

No you don’t. You can have your system monitored to contact only your key holders.

Yes, we will try and help you reset the system over the phone if it was triggered accidentally. If we can’t solve the problem with you remotely, we can send an engineer to your property within 4 hours.

We can install Pet friendly movement detectors in the areas where your pets are. These detectors are specifically designed to ignore pets but still detect intruders.

No it won’t. We will fit a broadband filter within the alarm control panel which will isolate the system from your broadband service.

Yes. There is a rechargeable back up battery within the alarm control panel which ensures that your Alarm System functions properly in the event of a mains failure. This will keep your system powered for 7-12 hours.

24 hour, 365 days a year call out cover 4 hour response time One service visit a year to fully test the system (2 for police response systems) Reduced number of false alarms and call outs Greatly reduced call out charges

Yes. All you need is a monitored system and one or more smoke detectors fitted to your security system.

Yes. The installation engineer can program your system so only certain areas of the building are armed when you are at home.

This depends on whether it’s a wired or a wireless system. Generally wired systems take a little longer to install but on average we can install a domestic system within a day.
Your user code is the number you type into the keypad to use your system.

A keyfob or fob works in the same way as entering a code, but instead of manually typing in a user code, you hold the fob to the keypad display. The fobs will have to be programmed to work with the Intruder Alarm System either by the engineer at installation, or by yourself when purchasing additional fobs.

Please read the answer to our FAQ 1: What is the advantage of a Monitored system over an Audible only system? If you are still unsure then our team will happily assist you.

Whilst every care is taken to keep dust to a minimum during installation by using dust sheets etc, occasionally dust needs to be vacuumed by the engineer ensuring your property is returned to its original cleanliness. This will do before leaving.

No problem, the code can be reset by a service engineer.

No problem, our service engineers can provide you with a manual and show you how it works.

Yes the speaker volume can be adjusted by reprogramming the control panel.

A speech dialler on a security alarm system enables communication of alarm information to a standard or mobile telephone. This could be by speech or text. A speech dialler can be used on a monitored or audible only alarm system and can be used with most modern intruder alarm control panels.

Here’s what NSI themselves have to say. “This is the Certificate awarded to your intruder system or fire alarm system by your NSI installer. The NSI Certificate of Compliance will certify that your security or fire alarm system has been installed to the relevant industry standards by an NSI approved installer.” Our NSI status can also lead to a significant reduction in your insurance premium.

Have a question that hasn’t been answered?

Our team are ready to take your call and answer any questions that you may have.